Service policies

By creating an account at app.openlike.pro or placing an order, you confirm that you have read, understood and agree to these policies in full, including the terms of service, refunds, refill and privacy. The OpenLike service is built and operated by JC Media Agency Limited LLC.

• You may only place orders for accounts, posts or live streams that you have the right to promote. We decline and refund orders that target content that violates Vietnamese law.
• Purchased engagement falls outside the terms of the social media platforms. You understand and accept responsibility for using the service on your own accounts. We do not ask for your password and do not log in to your account, but risk from the platform side cannot be ruled out entirely.
• After completion, counts may partially drop during platform audits. Drops are handled under the Refill section and are not covered by the Refunds section.
• Prices are listed per 1,000 units for each server and updated automatically several times a day. The applicable price is the one shown when you confirm the order, and it is the full amount deducted from your wallet.
• Your wallet balance is used to place orders and cannot be converted back to cash, except if the system is permanently discontinued.
• We reserve the right to suspend accounts that abuse the system, commit payment fraud or place orders on prohibited content; any legitimate balance is still returned.

Refunds are processed automatically; you do not need to file a claim. Funds are returned to your wallet within 24 hours of the system determining that an order cannot be delivered.

Cases eligible for a refund:

• The order does not start because the server is paused or due to a technical fault on our side.
• The order is partially delivered and then stops: the undelivered part is refunded pro rata.
• The order is cancelled because the link is invalid or the account was private at the time of ordering.
• The order is declined because it targets content that is illegal or prohibited under the Terms of service.

Cases not eligible for a refund:

• The order was completed and the count dropped afterwards (handled under the Refill section).
• You deleted the post, switched the account to private or changed the username while the order was running.
• A wrong link was entered by mistake and the server has already started. If you notice right after ordering, contact us on Telegram with the order ID; an order that has not started will be cancelled and refunded.

If you have not received a refund after 24 hours, send your order ID via Telegram so we can check.

Refill applies to servers carrying the Refill label in the price list. The refill period is stated in the server name; some servers say “lifetime”, which means for as long as that server remains available on the system. Servers without the label have no refill and are usually cheaper.

• Within the refill period, if the count falls below the level recorded when the order completed, send the order ID via Telegram or click the refill request in your account. The system tops up the difference, up to the quantity ordered, at no extra charge.
• Refill covers drops caused by the platform removing engagement. It does not apply when the post is deleted, the account is switched to private, the username is changed or the account is suspended by the platform.
• Refill is provided as a top-up, not a refund. The top-up runs on the same server, or an equivalent server if the original one is discontinued.
• An order may be topped up several times within the refill period, provided the total top-up does not exceed the quantity ordered.

To decide when a refill server is worth choosing, you can read the article Cheap servers or refill servers (in Vietnamese).

We collect only the data needed to operate the service.

• Account data: email, transaction history and order history. We do not store card details; payments are made through third-party banks or e-wallets.
• The links you order are stored to process orders and refills. We do not use those links for any other purpose.
• We do not ask for and do not store your social media passwords.
• The openlike.pro website uses cookies that are necessary for operation and anonymous analytics cookies. You can decline analytics cookies in the cookie notice; the website continues to work normally.
• We do not sell or share personal data with third parties, except payment processors and lawful requests from competent authorities.
• Account data and order history are kept while the account is active and for the transaction record retention period required by law; they are then deleted or anonymised.
• You have the right to request access to, correction or deletion of your personal data; we respond via your registered email within the period set by personal data protection law.

To request deletion of your account and data, email support@openlike.pro from your registered email address.

• OpenLike does not control the algorithms, policies or audits of social media platforms; we are not responsible for a platform's decisions regarding your account or content.
• Our maximum liability for an order is limited to the amount paid for that order, provided as a refund or top-up under the Refunds and Refill sections.
• We make no commitment regarding business results, revenue, search rankings, conversion rates or eligibility for monetisation on any platform as a result of using the service.

We may update these policies when the service, supply or legal requirements change. Updates are published on this page and take effect from the date shown under “Last updated”. For changes affecting refund or refill entitlements, we notify you via your registered email before they apply. Orders placed before the effective date are handled under the policy in force at the time of ordering. Continuing to use the service after the effective date means you accept the update.

These policies are governed by the laws of Vietnam. In the event of a dispute, both parties will first seek to resolve it by negotiation through OpenLike's support channels within 30 days of one party giving written notice. If no agreement is reached, the dispute will be referred to the competent court in Vietnam.

Any questions about these policies can be sent to JC Media Agency Limited LLC by email at support@openlike.pro or on Telegram at @openlikepro. Please include the order ID with refund and refill requests.